NMDP | Courier Program Info Page

NMDP Courier Program

Thank you for your interest in the NMDP courier program!

Applications for the courier position closed on November 30, 2024. We are no longer accepting applications and do not maintain a waitlist.

We do reassess this need on an annual basis using data collected throughout the year. Please check back here at the end of October 2025 to see if and where we will be recruiting in 2026.

Send an email to CourierApplication@NMDP.ORG if you have any questions!

Courier Role

Couriers support our mission by delivering on our mission of saving lives through cell therapy! This responsibility demands a high level of dedication as well as flexibility. Courier trips happen during the week, not weekends! You will have to reply in the affirmative to both these questions every time you reply to a transport request - the second one results in a 5 day commitment!

- Have you verified with your family and employer/manager that you are available during this time period?
- Have you checked your schedules to ensure that your calendar is clear 2 days before and after the collection date, allowing you to flex your commitment if needed?

Below is a summary of considerations for those thinking about applying to serve our organization in this role. And here is the policy that covers this as well:

NMDP Courier Policy

Ideal candidates are:

former patients or family members of patients
donors or family members of donors
individuals who have a close connection to the stem cell transplant industry

Responsibilities

Must commit to successfully completing a minimum of TWO domestic courier trips before September 30, 2025.
Complies with annual competency review and other NMDP training and coaching requirements deemed necessary for this role.
Acts as an ambassador and advocate for NMDP at all times, reflecting the highest standards and best practices on every trip.
Tracks courier hours and reports issues using an online trip reporting tool.
Submits expenses for reimbursement through the Concur Expense Tool.
Tracks trip process using the myNMDP App.

Requirements:

Must be at least 21 years of age to apply
Must successfully pass a security background check
Possess a government ID that is valid for air travel
Can only be a stem cell courier for NMDP, may not work/volunteer for other organizations in this type of courier capacity, or be a commercial stem cell courier
Can not be a NMDP vendor or contractor
Possess a major credit card with $3,000 credit available (card is used to cover a portion of the expenses on each trip and will be reimbursed)
Possess a personal smart phone with a data plan that covers various app downloads and usage
Has access to computer devices; email address; access to online forms & websites; ability to scan or take a picture of documents or receipts
Access to printing capabilities: personal or secure public

Skills needed

Must be highly experienced traveling alone, both air and ground travel in the past twelve months
Physically able to conduct courier activities, such as: sitting for long periods of time, walking swiftly and lifting up to 40 pounds
Must conduct themselves professionally at all times
Understands and supports the mission of NMDP
Must be able to follow directions with close attention to detail with the ability to do proactive planning
Good computer skills
Must be able to manage the stressful situations that will arise with any kind of travel and pivot according to situation
Troubleshoots problems, but also reaches out for help when required

Expenses:

There are expenses incurred during each courier trip. Couriers will use their own line of credit to cover costs like hotel, ground transport, parking and food. This line of credit may also need to be used to cover airfare costs during a travel/weather emergency. The courier will be reimbursed for these expenses (upon timely submission of an expense report) in accordance with the NMDP Travel and Expense policy.

Companion Travel:

The NMDP courier program does not allow a companion traveler courier trips.

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